Privacy Policy

At Syrelthivaro, we understand that enrolling in an online course means sharing personal details with us. This policy explains what we collect, how we use it, and the control you have over your information.

We're an educational platform focused on video color grading courses. We collect information to provide you with course access, track your learning progress, communicate important updates, and improve the overall learning experience. Your trust matters to us, and we take protecting your data seriously.

When you sign up for our courses or interact with our platform, we collect several types of information:

• Account information: Your name, email address, country of residence, and password when you create an account
• Payment details: Billing information processed through secure payment providers (we don't store full credit card numbers)
• Learning activity: Course progress, quiz results, video watch time, and assignment submissions
• Communication records: Messages you send us through support tickets or course discussions
• Technical data: IP address, browser type, device information, and how you navigate through our site
• Optional profile details: Professional background, social media links, or profile photos you choose to add

We also use cookies and similar tracking technologies to remember your preferences and understand how people use our platform. You can control cookie settings through your browser, though some features may not work properly without them.

The information we collect serves specific purposes related to providing and improving our educational services:

• Delivering course content and tracking your progress through lessons and modules
• Processing payments and managing your subscription or course purchases
• Sending important updates about courses you're enrolled in, platform changes, or technical issues
• Responding to your questions and providing technical support
• Analyzing how students interact with our courses to improve content and user experience
• Preventing fraud, unauthorized access, and other security issues
• Meeting legal obligations and enforcing our terms of service

We don't sell your personal information to third parties. However, we do share limited information with service providers and partners who help us operate our platform:

All service providers sign agreements requiring them to protect your information and use it only for the specific services they provide to us. We also may disclose information if required by law, to protect our legal rights, or in connection with a business transfer or acquisition.

We keep your information for as long as your account is active or as needed to provide services. If you close your account, we'll delete or anonymize your personal information within 90 days, though we may retain some data longer if required for legal compliance, dispute resolution, or fraud prevention.

We use industry-standard security measures to protect your data, including encryption for data transmission and storage, regular security audits, access controls limiting who can view personal information, and secure backup systems. However, no online service is completely secure, and we encourage you to use strong passwords and protect your account credentials.

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update inaccurate or incomplete information through your account settings
• Deletion: Request deletion of your account and associated data
• Data portability: Receive your data in a structured format to transfer to another service
• Opt-out: Unsubscribe from marketing emails while still receiving essential course communications
• Objection: Object to certain types of data processing, subject to legal limitations

To exercise these rights, contact us using the details below. We'll respond to your request within 30 days. Some requests may require identity verification to protect your account security.

Since we serve students from all continents, your information may be transferred to and processed in countries different from where you live. We ensure appropriate safeguards are in place for these transfers, including standard contractual clauses approved by relevant data protection authorities and compliance with applicable international data protection frameworks.

Regardless of where your data is processed, we apply the same level of protection described in this policy.

Our platform is designed for adult learners and professionals. We don't knowingly collect information from individuals under 16 years of age. If we discover we've collected information from someone under 16, we'll delete it promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by email or through a prominent notice on our platform before the changes take effect. We encourage you to review this policy regularly to stay informed about how we protect your information.

Continued use of our platform after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account before they take effect.